Privacy Policy
How we collect, use, store and disclose your personal information, in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how Rockmelon Agency Pty Ltd (ACN 683 716 216) ("Rockmelon", "we", "us", "our") handles personal information collected through rockmelon.ai and our related services.
1. The information we collect
We collect information you give us and information about how you use our site:
- Contact & business details you submit through our forms and tools, your name, business name, email, phone number, trade type, service area and approximate monthly revenue.
- Enquiry content, answers you provide in our tools (for example the quote checker or pressure-test), including figures you enter to receive an estimate.
- Usage & device information, how you interact with the site (such as pages and sections viewed, time on page, clicks, and approximate completion times), along with your device type, browser, language and general location/time zone, and the referring source or campaign (UTM) that brought you here.
- Technical data collected automatically via cookies and similar technologies (see "Cookies and tracking" below).
2. How we collect it
We collect information directly from you when you complete a form or tool, call or email us, or otherwise interact with us. We also collect usage and technical data automatically through analytics and advertising technologies when you visit the site.
3. Why we collect and use it
- To respond to your enquiry, call and book you in, and provide the estimate or information you requested.
- To provide, operate and improve our services and website.
- To tailor how our team approaches your enquiry and to understand which marketing is working.
- To send you communications you've asked for (such as our newsletter), which you can opt out of at any time.
- To meet our legal and record-keeping obligations.
4. Disclosure to third parties
We do not sell your personal information. We disclose it to trusted service providers who help us run our business, including:
- Hosting & infrastructure (e.g. Vercel) to serve the website and process form submissions.
- Our CRM and email systems (including Google Workspace) to manage and follow up your enquiry.
- Analytics & advertising platforms (e.g. Google and Meta) to measure and improve our marketing.
- Professional advisers or authorities where required or permitted by law.
5. Overseas disclosure
Some of our service providers store or process data on servers located outside Australia (for example in the United States). Where we disclose information overseas, we take reasonable steps to ensure it is handled consistently with the APPs.
6. Cookies and tracking
We use cookies and similar technologies, including analytics (e.g. Google Analytics) and advertising pixels (e.g. the Meta Pixel), to understand site usage and to measure and optimise our advertising. You can control or disable cookies through your browser settings, though some features may not work as intended if you do.
7. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Accessing and correcting your information
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, by contacting us using the details below. We will respond within a reasonable period and may need to verify your identity first.
9. Marketing opt-out
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.
10. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "Last updated" date revised accordingly.
12. Contact us
Privacy enquiries: systems@rockmelon.agency
General: info@rockmelon.ai · 0447 402 587
Rockmelon Agency Pty Ltd · ACN 683 716 216 · Sydney, NSW, Australia